all cases, contact me before sending something in for repair.
Some things can be fixed over the phone or by sending you a
part. Anything sent here needs your return address and a note
of what is wrong inside the package. Note that our address is
now in Chaska MN.
don't work: If a handpad goes bad or intermittent, the
wire is the usual cause, as the switches are just about always
good. A shorted wire will buzz in all the time, even without
pushing the handpad. A handpad with a broken wire will not
buzz in, or be intermittent.
1. Get an RCA cable from a store like Radio Shack, cut it to
length and solder it in, replacing the old wire.
2. Send the handpad here and I'll repair it and mail it
back. $3.50 plus S&H.
3. Buy new handpads. $16 plus S&H.
are intermittent: Could be a bad wire (see above), or a
poor connection at the quizbox. If the jacks at the back of
the quizbox have lost their grip, the quizbox will have to be sent
in and the jacks replaced.
switches are missing their caps: First determine which
style of cap you had:
1. One that looks like a black pencil eraser. When it is
missing, you are left with a hole in the panel and can see part of a
black switch under there. These are available for $.25 each
2. A shiny button with a curved-in top. When it is
missing, you are left with a white stem sticking up from a switch
mounted to the panel with a now-visible nut. These are
available for $.60 each plus S&H. Note: if the white
stem has broken off, the whole switch needs replaced.
doesn't turn on: The AC adapter has probably gone
bad. Check it for broken wires near where they leave the
adapter. Too much flexing will cause them to break there.
1. Get a new adapter from me. $12 plus S&H.
The total is usually $18.
2. Get a similar adapter from a store like Radio Shack.
Most quizboxes require 12 volts AC or DC. The connector size
is 5.5 x 2.1. Polarity doesn't matter. Exceptions:
The Pocket Quizzer, the IQ boxes / NBB boxes and any USB-based
quizbox. If you have any doubts, contact me.
Seatpads work backwards: The quizbox customization settings have
been changed. Change the seatpad polarity by following the
customization instructions on the bottom of the quizbox or per the
parts: (Prices are subject to change)
adapter $12 plus S&H (See Quizbox doesn't turn on,
$16 plus S&H. Specify wire length. Typical lengths
are 1' (Quizbox with timer), 6' (Cubes, Pocket Quizzer), 9'
Cables $10 plus S&H
Pushbutton caps $.25 or .60, see above.